Swiggy, one of the leading food delivery platforms in India, has made ordering food online incredibly convenient. However, some users may find themselves overwhelmed by frequent calls from Swiggy delivery partners or customer support. These calls can sometimes disrupt your daily routine or become annoying if you’re not expecting them. If you’re wondering how to stop Swiggy calls, here are a few effective methods to manage these interruptions.
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1. Understand the Types of Swiggy Calls
Before figuring out how to stop these calls, it’s important to understand why Swiggy might be calling you in the first place. Here are the typical scenarios:
- Delivery Partner Calls: Once you place an order, the delivery partner may contact you for directions, confirmation, or issues related to your delivery.
- Customer Support Calls: If there’s an issue with your order, such as a delay or item unavailability, Swiggy’s customer support team may call to resolve it.
- Promotional Calls: Occasionally, you may receive calls regarding promotional offers, discounts, or new services.
2. Mute Notification or Calls from Swiggy
If you find that you’re receiving too many calls from Swiggy, you can mute notifications or the call feature altogether. Here’s how you can do it:
- Mute Calls from Swiggy Delivery Partners:
- If you have a specific issue with delivery partners calling frequently, you can request to be contacted via SMS or chat. Many users prefer using the in-app chat feature for updates rather than receiving phone calls.
- Alternatively, you can mute the specific phone number if it becomes a constant source of calls, though this may not be the most ideal method if you need to receive delivery-related updates.
- Mute App Notifications:
- Open the Swiggy app.
- Go to your profile settings (usually represented by a gear icon).
- Navigate to the Notification Settings and turn off specific notifications that alert you about your delivery status, promotions, or offers.
3. Use DND (Do Not Disturb) Services
If you’re receiving promotional calls or other unwanted calls from Swiggy, you can activate the DND (Do Not Disturb) service provided by your telecom operator. This will block promotional and marketing calls across multiple platforms, including Swiggy.
How to Activate DND:
- Airtel: Dial
*121*7#to activate DND. - Jio: Text “START 0” to 1909.
- Vodafone Idea: Send an SMS with the message “START 0” to 1909.
- BSNL: Text “START 0” to 1909.
Once activated, marketing calls (including those from Swiggy) should be reduced. Keep in mind that some transactional calls, such as delivery updates, may still come through.
4. Contact Swiggy’s Customer Support
If Swiggy’s calls are becoming excessive or intrusive, you can directly reach out to their customer support to request an opt-out from certain types of communication. To do this:
- Open the Swiggy app.
- Go to the Help & Support section.
- Choose Chat with Us or call customer support to explain your request to limit the calls.
- You can specify whether you’d prefer email notifications or in-app updates instead of phone calls.
Swiggy’s support team is usually responsive to customer requests for managing communication preferences.
5. Unsubscribe from Promotional Calls and Messages
To avoid receiving calls related to offers or promotions, you can opt out from promotional messages:
- Within the Swiggy app, you may find the option to unsubscribe from notifications about discounts, offers, or deals.
- Alternatively, if you continue to receive unwanted promotional calls, you can opt out directly through Swiggy’s customer support or by following their website instructions.
6. Delete or Deactivate Your Swiggy Account
If you find that Swiggy’s calls or messages are simply too much to handle, and you no longer wish to use the service, deactivating or deleting your Swiggy account is an option. While this is an extreme measure, it will ensure you no longer receive calls or notifications from Swiggy.
To deactivate your account:
- Contact Swiggy’s customer support and request account deactivation.
- Ensure you’ve cleared any pending orders or balances before taking this step.
Conclusion
While Swiggy provides excellent services, there are times when users may wish to limit the number of calls they receive. Whether it’s a delivery partner reaching out, customer support calling for issue resolution, or marketing promotions, managing your preferences can help you control the frequency of calls.
By following the above steps, you can either reduce or completely stop the unwanted Swiggy calls, ensuring a more seamless and personalized experience with the platform.